Customer Portals

Support

Submit Tickets, Add Users and More

At DartPoints, “customer first” is not a cliché – it’s our business philosophy. It’s important to us to deliver outstanding attention and care while offering and maintaining all the capabilities you could need in an IT services provider. Our team of qualified technicians are ready to provide support any time, day or night, 24/7/365.

For any support needs, please email tac@dartpoints.com or call 614.460.7430 to access 24-hour support.

Our portals are designed to help you access and leverage support more quickly and easily than ever before.

My DartPoints (formerly ICE)

Visit the new My DartPoints to add new authorized users, set up device alerts, view usage statistics, control contact permissions and more. Check it out at my.dartpoints.com.

Legacy Support Portal

To log in to the legacy portal for ticketing and device monitoring, visit it at portal.immedion.com.

Veeam Cloud Connect Portal

Visit the Veeam Cloud Connect Portal to view your cloud connect statistics and usage, control backup jobs, kick off replication and failover plans and more. Check it out at console.cloudconnect.immedion.com.

For any other support needs, please contact us at support@dartpoints.com or call 855.828.3278 any time, 24/7/365.

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