DartPoints O-365 Checklist

Proven Industry Experience

• Cloud infrastructure uptime guarantee with a history of meeting or exceeding SLAs.
• Cloud migration strategy & technique experience.
• Customer references and positive testimonials.
• Multiple locations with high-speed data center interconnects for geographically.
• Redundant cloud-based disaster recovery.
• Accreditation and certification from multiple tech partners.
• Choice between full-service and self-managed.

Microsoft 365 Data Protection

• Flexible deployment options tailored to your unique business and data protection needs.
• Regular and automated backup of all critical data and components in Microsoft Office 365
  environment.
• Protection for Exchange Online, SharePoint Online, OneDrive for Business, and Teams data.
• Ability to restore individual emails, files, folders, or entire data sets from the backup, ensuring quick
  and targeted recovery.
• Ability to restore Teams configurations, channels, and tabs.
• Flexible recovery options allowing you to choose how, what, and where.
• Configurable retention policies to meet compliance requirements and ensure data is stored for the
  desired duration.
• Control the scope of your backups either with your entire organization or specify users, groups,
  sites, and teams.
• Powerful search capabilities and filtering options across users.
• Bulk recovery: restore many users at once to effortlessly recover from disaster.
• Utilization of secure and scalable backup storage infrastructure to ensure data integrity and
  availability.
• Proactive monitoring of backup jobs and alert notifications to ensure the health and success of
  backup operations.
• Consider the appropriate Recovery Points Objective (RPO) and Recovery Time Objective (RTO) for
  your Microsoft 365 environment.
• Ability to scale the backup infrastructure as per changing business needs and flexibility to
  accommodate future growth.
• Simple pricing model, easily scalable as your environment grows, with predictable month-to-month
  billing.
• Availability of technical support from your team, offering assistance, guidance, and troubleshooting
  for any backup-related issues.

Customer Support

• Technicians available 24/7/365.
• Skilled engineers with multiple industry certifications available to assist.
• After hours Remote Hands support.
• Tech support billed in 15-minute increments.
• NOC monitors all facility alarms, tickets and customer support.