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DartPoints’ Solid Infrastructure and Bandwidth Enables Smooth Transition to Work From Home

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The Story

Prevention & Recovery Tools

Headquartered in Mount Pleasant, SC, Illumis has been in the payment recovery, compliance and risk prevention business for over 25 years. The recovery audit firm is a trusted partner to clients across the globe and specializes in serving Fortune 1000 companies.

The Challenge

Working Remotely

The COVID-19 pandemic disrupted business across the globe and left organizations no choice but to totally transform the way they operated in a very short amount of time. As restrictions on businesses were put in place, and with the health and safety of their staff and clients in mind, Illumis needed to shift to a remote workforce in order to continue serving their clients and partners through an unprecedented time.

The Solution

Colocation On Point

  • An existing partnership with DartPoints for Colocation and Disaster Recovery ensured a healthy business continuity plan.
  • DartPoints’ bandwidth and strong network backbone was behind a seamless transition to a 100% remote workforce for Illumis.
  • DartPoints’ high-performance, highly available network gave the company’s employees access to critical files and applications via remote desktop and VPN.
  • Remote Hands Service used to replace hard drives in data center.
The Results

Flying High

  • Minimal disruption to operations or productivity during the transition to a fully remote workforce.
  • High availability systems enabled them to continue to deliver the highest levels of performance, availability, security and support to their clients.
  • Their systems are running at the highest probability of uptime and availability.
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